Frequently Asked Questions
This may be your first time planning an event. While every event is unique, it can be helpful to consider some topics that come up for us often. Here are a few common questions asked by our clients.
Do you prepare and cook the food at the event or at your catering kitchen?
The answer is, some of both. Depending on the menu that you choose and the location of your event, we may do all or most of the cooking at our location and transport the food hot in insulated containers or we may do some of the cooking on site at the event. We will determine those details with you through the event planning process.
Do you require access to a commercial kitchen at the event site?
If your venue or event location does not have a kitchen, that's okay. We have all of our own catering equipment including portable ovens and stoves, so we can prepare a fresh and delicious meal just about anywhere. We just require a level working area close to where your guests will be dining, access to electricity and running water.
When do you need to have the final guest count?
We ask that you provide us with your final guest count by 14 days prior to your event. After that point, you can add more guests, but you cannot decrease your numbers.
Are there any fees in addition to the menu price?
Yes. All of our pricing is custom to your desired menu, plus sales tax and a service charge (applies to full service contracts).
What does the service charge include?
Our service charge includes all of the general liability insurance, service equipment (chafing dishes, pans, serving utensils, service bowls and trays for all room temperate/cold items), in office coordination, thermal controlled equipment for transportation (coolers, ice, Cambro hot boxes), and all staffing needed to execute our services.
What if I want to change my menu?
No problem! Once you’ve secured your event date with a deposit, you’ll have the freedom to adjust your menu and services as desired until 30 days prior to your event date.
How far will you travel?
We frequent Sacramento’s surrounding-area cities, such as Roseville, Folsom, Granite Bay, Loomis and Newcastle and many more!(Distance charges will apply for locations more than 40 miles from Sacramento)
Do you have any children’s options?
We offer a children’s menu with chicken tenders, mac and cheese, and fresh seasonal fruit or ½ off of the adult menu for all children 10 and under. Ages 11 and up are counted as adults. Detailed breakdown is only needed at time of final count, 14 days before event.
What about Vendor Meals?
We offer discounted meals for any and all vendors! Detailed breakdown is only needed at time of final count, 14 days before event.
Can I substitute items or change the menus?
Yes! All of our menus are suggested popular combinations, but only a place to start. We are very flexible and can vary menus to suit your needs. Any combinations are possible - just ask!
Are there vegetarian, vegan, gluten free and allergen free options?
Yes, we have many options for vegetarians, vegans or those with food sensitivities. Please let us know how many guests require an alternative option, and we will work with you on a menu custom to their dietary needs.
Is gratuity included?
No, we don't automatically charge a gratuity. We suggest an optional 10-20% gratuity for the servers, based on the size and type of event. Gratuity is always appreciated but never expected.
Can you arrange rentals?
Yes, all of our full service packages include basic china, flatware and glassware. If you're looking for something special, we can coordinate all of your rental needs through a local rental company and will take care of the ordering, pick up, on-site coordination, handling, and return. Additional staff rates, on-site hours, and handling fees may apply. Please contact a member of our sales team for a detailed quote on these services.
Do you offer tastings?
Absolutely! Once the proposal process is complete and you’re ready to move forward, we offer a complimentary tasting for up to 2 guests. Our menu selection for initial tastings includes a Chef's choice menu perfect for clients who are undecided on which menu options they'd like to select and includes a selection of 3 entrees with sides that pair well with those options. If you choose to book with us, we will offer a second, custom menu tasting for up to 4 guests at a later date.
Our tastings are typically scheduled Tuesdays through Saturdays from 11:00-4:00.
Do you require a deposit?
Yes, a 50% or $1,000 minimum deposit is generally requested in order to secure your event date. We’re happy to create payment arrangements for large events and bookings 12+ months out, so please ask a member of our sales team if you’d like to discuss available options. For last minute bookings, we will work out an arrangement to suit the situation.
How far ahead do I need to book the event?
As soon as you know - let us know! Planning ahead is great, but we will always accommodate your last minute needs to the best of our ability!
How can I book my event?
We can discuss details over the phone, in person at our office, or via email - whichever is easiest for you! In office meetings are appointment only and can be scheduled by phone or email.
Let's Work Together
The best way to reach us is by submitting an inquiry through our contact form.
Please be sure to include your event date and location.
We will respond to your message within 48 hours.